Regate Effective Field Service is an integrated hardware and software solution for managing Technical Support teams (field service employees). With Regate Effective Field Service, your technicians are equipped with a handheld PDA and a portable printer to effectively manage all technical support operations at the customer site (on-site support activities).
Regate Effective Field Service is addressed to companies that technical support is one of the high priorities. Regate Effective Field Service can be installed in any company that provides technical support services, with a focus on optimizing customer service and need better organization of their technical department. Such companies operate in various sectors of commerce, industry and services (machines, cooling-heating-ventilation-air conditioning, professional appliances, etc.)
Regate Effective can be easily integrated with the customer's corporate ERP / back-office system, such as SAP R/3 or Microsoft Dynamics NAV, and exchange information on a regular, or on a real-time basis.
Regate Effective can be installed on any mobile device based on Microsoft Windows Mobile, such as PDAs, Smartphones, Laptops and Tablets, covering the needs of every mobile worker. Regate Effective can also be installed on a cloud environment for versatile teams that require extensibility and an environment that can change according to daily needs (e.g. seasonality services).
Theodorou Group Case Study